Right of withdrawal

1. The Customer shall have a period of 14 days to withdraw (in Dutch: ontbinden) from a purchase agreement with CrossGuard and return the goods, without giving any reason, and without incurring any costs other than the costs mentioned below. The withdrawal period shall expire after 14 days from:

a) the day on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the goods or:

b) in the case of multiple goods ordered by the Customer in one order and delivered separately, the day on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the last good;

c) in the case of delivery of a good consisting of multiple lots or pieces, the day on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the last lot or piece;

d) in the case of contracts for regular delivery of goods during defined period of time, the day on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the first good.

2. The goods must be returned unused. The Customer may perform a wear test of the ProGauntlets to check the fit, however is prohibited from performing any actions that could diminish the value of the goods including, but not limited to sparring exercises. Used goods are exempt from the right of withdrawal.

3. The goods must be returned in the original packaging.

4. CrossGuard shall refund the payment received from the Customer, excluding the costs of delivery of the goods to the Customer without undue delay and in any event not later than 14 days from the day on which CrossGuard is informed of the Customer’s decision to withdraw from the contract in accordance with clause 23. Unless CrossGuard has offered to collect the goods himself, with regard to the purchase contract with the Customer, CrossGuard may withhold the reimbursement until it has received the goods back.

5. CrossGuard shall carry out the reimbursement referred to in clause 26 using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise and provided that the CrossGuard does not incur any fees as a result of such reimbursement.

6. Unless CrossGuard has offered to collect the goods himself, the Customer shall send back the goods or hand them over to CrossGuard or to a person authorised by CrossGuard to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to CrossGuard. The deadline shall be met if the Customer sends back the goods before the period of 14 days has expired.

7. The Customer shall bear the direct cost of returning the goods to CrossGuard.

8. The Customer shall only be liable for any diminished value of the goods  resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

9. The right of withdrawal shall not apply if the goods are made to the Customer’s specifications or clearly personalised.